Piece Time Puzzles, LLC

How do I glue my puzzles?

We have found that the following steps work with MOST puzzles.

1. Slide wax paper under the assembled puzzle.

2. Pour a small amount of glue that dries clear on the face of the puzzle.

3. Use a piece of cardboard, brush, plastic putty knife or rubber spatula to push the glue across the puzzle. This should force the glue into the cracks, leaving very little on the surface and reducing the possibility of the puzzle curling when dry.

4. Repeat numbers 2 & 3 until the face of the puzzle has all the cracks filled with glue.

5. Let the glue dry.

6. Flip the puzzle over onto new wax paper, pull off and discard the used wax paper.

7. To avoid curling, apply a very light coat of glue to the back.

8. Let dry.

9. Apply another coat if you want the puzzle more rigid.

10. Several ways to display your puzzle:

-Put 2 eye screws into a strip of wood, then glue the wood to the back of the puzzle and hang with picture wire.

-Mount puzzle using special frame kit (available here in two sizes)

-Have puzzle mounted here or at a framing shop.

NOTE: This gluing method may not be appropriate for foil, glow-in-the-dark or other puzzle surfaces. If in doubt, check with the manufacturer for their recommended procedure.

What is your return policy?

You may return an item for refund or replacement within 14 days of the shipment date provided that it is unopened, undamaged, and in resalable condition. Custom Puzzles are non-returnable. Shipping and handling charges are non-refundable. All returns must be accompanied by the original sales receipt and the "Return Authorization Number" ("RAN"). To receive a "Return Authorization Number" send us an e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) indicating the reason for the return. We will respond with an "RAN", the address where you may send the return merchandise and any additional instructions. When you return an item, pack the item so it will not be damaged in shipment. You may want to insure your return; we cannot be responsible for lost or misdirected returns.

If you received an incorrect item, follow the above instructions and note that it must be returned by regular mail through the Post Office with all shipping cost pre-paid. We will not pay for any express shipping. Once we have verified that the item is in good condition we will reimburse you for the shipping cost and the item by having the credit applied to your account.

What if my new puzzle is defective?

We recommend that you contact the manufacturer directly. If there isn’t enough information on their box to write or call them, please contact us and we will be glad to supply their address and phone number.

Can I have puzzles shipped to an address other than my billing address?

When completing the 'Shipping Information' section of the checkout process, there is an option to add a shipping address other than the address entered as the billing address.  If you need puzzles sent to multiple addresses, please complete an order for each shipping address.  We apologize for any inconvenience this may cause.

What forms of payment do you accept?

1.) Credit Cards - using our secure payment gateway or over the phone by calling (603) 942-5291 during business hours.

2.) PayPal - you will be directed to a PayPal page to pay with your PayPal account.

3.) Check - please mail a check made out to: Piece Time Puzzles, LLC to 746 First NH Turnpike, Northwood, NH 03261.

Note: When paying by check, your order will not be shipped (Custom Puzzles will not be made) until your check clears - please send checks promptly to avoid delay.